Technical Support Specialist

Technical Support Specialist

MAD is looking for a Technical Support Specialist to join our growing team.

 

Primary Function:

Provide customers and internal staff such as Sales, Project Managers, Mechanical Designers and Production with technical support for MAD Elevator products such as Elevator Fixtures, Touch Screens, Digital Signage and Emergency Communication Systems. Identify recurring deficiencies and drive/assist with implementation of product and/or process improvements.

The ideal candidate should be passionate about technology, possess strong customer service and problem-solving skills. You should be a self starter who can work both on your own or in a small team with minimal supervision. You take the initiative to get things done and have the drive for continuous improvement. As a team player you can collaborate with your colleagues to accomplish specific tasks, and you can adapt to work in a fast paced high-volume environment.

 

Qualifications and Educational Requirements:

  • College Diploma in Electronics Engineering or equivalent experience
  • Must have electrical knowledge
  • 1 - 2 years in a technical support role is an asset
  • Experience in a manufacturing environment an asset
  • Excellent knowledge of MS Office software
  • Ability to troubleshoot customer issues and prove solutions
  • Ability to work autonomously
  • Strong communication skills, both verbal and written
  • Ability to take initiative and multitask in an extremely fast paced work environment

 

Responsibilities, Skills, and Competencies:

  1. Solve customer issues regarding defective products and technical issues.
  2. Serve as the primary means of contact for staff and clients regarding technical issues and inquiries.
  3. Investigate project and product history, and execute corrective action to rectify the issue.
  4. Assist Sales, Project Managers, and Mechanical Designers with product configuration and complex solutions.
  5. Pre-production product set up and configuration.
  6. Work proactively to update customers by reporting progress regarding outstanding queries.
  7. When required, liaise with other departments to obtain answers to urgent or complex problems.
  8. Make recommendations regarding technical support procedures, and other steps to reduce help calls and better ensure total customer satisfaction.
  9. Identify the root causes of technical deficiencies and identify improvement strategies.
  10. Proactively create procedures to prevent and reduce the severity of outages.
  11. Work with internal staff to educate and train for continuous improvement.
  12. Other duties as assigned.
  13. Able to lift up to 50lbs; may work in hot areas 5%, noise 0%.
  14. Ensure adherence to Health and Safety as well as active participation in 5S activities in work area.

 

This is a salaried position working out of our Mississauga, Ontario location.

 

MAD offers a competitive base salary, bonus eligibility, group benefits and RRSPs. Salary will commensurate with experience.

How to Apply

Qualified candidates please send your resume to jobs@madelevator.com.

 

Job location: Mississauga, Canada

Job Type: Full-time

 

Due to the number of responses, only qualified candidates who meet the requirements of the job will be selected for an interview.

 

We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Accommodations can be made available to applicants with disabilities throughout the recruitment, selection and/or assessment process.
 

If you require an accommodation in applying for a posting, please contact Human Resources.