The code compliant, fully secure video & messaging system

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If you press the emergency call button in an elevator, but are unable to verbally respond, most monitoring stations will just hang up on you.

No one should be left alone in silent distress. This is why we made MosaicONE VMS

Ellies 2023 win for Best Supplier - Software

For more information, please contact a VMS Product Expert


Keep riders safe with VMS

  • A passenger places an emergency call by pressing the phone/help pushbutton
  • Through the existing emergency phone system, a call is placed to the on-site attendant or monitoring station
  • At the same time, a MosaicONE VMS tunnel is opened
  • The attendant/monitoring station answers the phone and begins a verbal conversation with the passenger
  • If the passenger does NOT respond, the attendant/monitoring station can visually confirm if there is a passenger in the car, and that it was not an accidental button press
  • If passenger is present and has not responded verbally, the attendant/monitoring station can try to communicate with them by posting messages on the Matisse position indicator
  • Passengers can either respond verbally or by pressing door open/close pushbuttons to answer “yes” or “no”
  • If there is still no response (or unable to respond i.e. unconscious), with the visual confirmation of a passenger present, attendant/monitoring station can dispatch appropriate emergency personnel

How the system works

External Monitoring

  • The system monitors the phone/help button through a second contact.
  • When the passengers press the button, the system sees the “press” and notifies the MosaicONE Cloud.
  • MosaicONE flags the request and waits for an attendant/monitoring station to connect to the system.
  • When the attendant/monitoring station accepts the request, an encrypted tunnel between the monitoring station PC and the elevator is created. This can be done either through a predefined link, link sent via email, a web portal using phone-specified audio code, or in MosaicONE call center software.
  • Through this tunnel, video and messages are transmitted between elevator and monitoring station.
>60ft Solution / Internal Monitoring

  • On-site personnel can access the system through a local interface for buildings taller than 60ft without external Internet connection.
  • On-site personnel can view all elevators and interact via touchscreen when located at FCC or lobby location for Emergency Responders. Fireman can use system with gloved hand.
  • On-site Security location can interact via a dedicated computer.
  • Live video of all elevators available to view at quick glance to assess the entire situation quickly and efficiently.

Key Benefits of MosaicONE VMS


  • Uses position indicator as the in-car screen. Additional screen not required.
  • Multiple screen sizes available: 5”, 7”, 10”, 15”, 21”.
  • Fully secure: end-to-end encryption, no open ports.
  • Complete System: no additional components needed. Includes 4 hour battery backup.
  • Elevator phone agnostic: works with any elevator phone or intercom system.
  • Comprehensive “Line Monitoring” ensures all devices are communicating and external connections are open.
  • Flexible attendant/monitoring station interaction: Message and video archiving for Monitoring Center. A17.1/ B44-19, IBC 2018 and CBC 2019 code compliant.
Premium Features

  • MosaicONE digital signage on same screen.
  • Emergency Broadcast: post emergency messages on any screens within seconds to notify passengers of an emergency situation.
  • Backup of security footage from in-car cameras.
  • Notifications: online and via email of line monitoring, device health, and other statuses.
  • Captivate elevator media content.

Frequently Asked Questions

Can I provide my own Internet connection?

Yes, Buildings can use their own Internet connection. Code requires that there is 4 hours of emergency battery backup power on the system. An Internet connection is required for the system to work. The entire network needs to be on the 4 hours of backup, including switches, routers and modems.

Is the system secure from a cybersecurity aspect?

The MosaicONE VMS is completely behind a firewall. There are no open ports and all devices are invisible from anyone outside of the network. As a result, you cannot call into an elevator; the call must be initiated from inside the elevator cab for the monitoring station to have access to the system.

If a call is disconnected, can monitoring station reconnect?

Yes. For a short period of time, if a call is disconnected, the monitoring station will be able to call back/reconnect. After this time, a call would need to be re-initiated from inside the elevator.

Installation Requirements

  • The MosaicONE VMS can be purchased either as part of a fixture package (pre-integrated into COP), a kit to be integrated into 3rd party fixtures, or as a standalone fixture. In all cases, it is a complete system with minimum field effort required.
  • 120V at elevator, machine room and lobby panel (24V & 12V options available).
  • 18ga shielded pair in traveler and between machine room and lobby (Network extension).
  • 18ga pair to egress hall station for line-monitoring indicator.
  • System includes battery backup to ensure 4 hours of functionality in the event of a power failure.
  • Internet connection required. Network connection can be hard-wired cat5 connection in Machine Room or a 4G LTE Modem can be used.
  • Internet connection access point typically located in Machine Room. Option to connect to Local >60' panel if used on specific project.

Get more out of your elevator screen

With Elev8, the days of pinning building notices to the corkboard are over!

  • Simple user interface.
  • Pre-configured templates.
  • Upload images.
  • Schedule notices in advance.
  • Widgets available.
  • Curated content to keep passengers informed and engaged.
  • Available for free with the VMS system.

Learn More about elev8
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Insights is an online platform using the existing MAD VMS communication equipment to provide real-time elevator usage statistics and power data analytics for consultants, contractors, and building managers.

Users can access complete reports anytime, enabling data-driven decisions, streamlined maintenance processes, and reduced elevator downtime.

Get a lift with data-driven elevator insights.

  • Receive notifications for elevators that need immediate attention or are nearing maintenance requirements.
  • Access full reports at any time without having to wait for someone to manually compile them.
  • View current elevator positions and statuses.
  • Reduce downtime by leveraging the platform's insights to create a data-driven maintenance schedule.